‘Some c—s out there make it hard’: Defiant Grossi addresses staff after allegations

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He took aim at the reporting in this masthead describing the coverage as “manufactured and contrived”, and also admitted there were ways that any business could improve.

“We know that we’re not perfect,” he told the meeting.

Staff were given instructions about how to handle requests from the media, or public, about the allegations. A document titled “Customer and Media Management”, obtained by this masthead, told staff to deliver prepared lines such as “Guy and the family are very upset” or, “I’m not in a position to make any comment on this. I’m here to serve you”. They were instructed to refer queries to management.

After about 10 minutes of reading from the prepared statement, Grossi went off-script.

“I actually love coming to work each day. It’s just some c—s out there … make it hard,” he said.

He implored staff to stick together through the “shitstorm”, and told them they would then rise like an eagle and fly again.

Rodriguez, Grossi’s sister and restaurant manager, told staff that the scandal had taken considerable time to manage and described the reporting as “rubbish”.

Rodriguez said she wanted to focus on the future.

Grossi declined a request for an interview to answer questions about his use of language in the staff meeting or whether his comments contradicted his prior public apology.

His lawyers did not respond to specific questions, but issued a statement from Grossi saying the meeting was called “because I wanted to address them personally and directly about what was going on”.

“It was a highly emotional meeting, and I did use strong language. It was not in reference to any individual.

“At no point in the meeting were any individuals or claims in the articles referred to directly or singled out.

“Our focus remains on providing good hospitality, a safe workplace and high-quality food and wine.”

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